Privacy Policy

Last updated April 24, 2026

Switchboard provides AI call answering and related communication services for service businesses. This Privacy Policy explains the information we collect, how we use it, and the choices available to you.

Information we collect

We may collect information you provide directly, including your name, business name, email address, phone number, service area, and details you share when contacting us or scheduling a demo.

When Switchboard handles calls, we may process caller information such as names, phone numbers, addresses, call details, service requests, urgency, and call recordings or transcripts when enabled for your account.

How we use information

We use information to provide, operate, maintain, and improve Switchboard; respond to inquiries; configure call answering workflows; route notifications; provide support; and communicate about our services.

How we share information

We do not sell personal information. We may share information with service providers who help us operate the website, communications, call handling, analytics, scheduling, billing, and customer support. We may also share information when required by law or to protect our rights, users, and services.

Data retention

We retain information for as long as needed to provide the services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary based on account settings, service configuration, and legal obligations.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may contact us to request access, correction, deletion, or other assistance with personal information, subject to applicable law and verification. You may also opt out of non-essential communications by following instructions in those messages or contacting us.

Contact

Questions about this Privacy Policy can be sent to hello@tryswitchboard.app.