Terms of Service
Terms of Service
Last updated April 24, 2026
These Terms of Service describe the terms that apply when you access or use Switchboard's website, call answering services, and related offerings. By using the services, you agree to these terms.
Services
Switchboard provides AI call answering, caller intake, message capture, routing, notifications, and related support for service businesses. Service details, availability, features, and pricing may vary based on your plan and configuration.
Your responsibilities
You are responsible for providing accurate business information, maintaining appropriate phone forwarding or number configuration, reviewing messages and alerts, and ensuring your use of the services complies with applicable laws and industry requirements.
Caller consent and compliance
You are responsible for determining whether notices, consent, or other requirements apply to call recording, transcription, automated communications, or customer outreach in your jurisdiction or industry.
Billing
Fees are based on the plan, usage, and terms agreed with Switchboard. Unless otherwise stated in writing, fees are due according to the billing schedule provided at signup or in your service agreement.
Acceptable use
You may not use the services to violate the law, infringe rights, transmit harmful or deceptive content, interfere with service operation, or attempt unauthorized access to any system or data.
Service availability
We work to provide reliable service, but we do not guarantee uninterrupted or error-free operation. The services may be affected by internet, telephony, third-party provider, configuration, or maintenance issues.
Limitation of liability
To the fullest extent permitted by law, Switchboard will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption arising from use of the services.
Changes
We may update these terms from time to time. The updated version will be posted on this page with a revised last updated date.
Contact
Questions about these Terms can be sent to hello@tryswitchboard.app.